Maintenance management
Maintenance in Exemplar is how you plan and communicate scheduled or expected changes that may affect availability—distinct from unplanned incidents, but often shown on the same status and board views so customers and internal teams see a single operational narrative.
Use this together with status page & service catalog to control how maintenance appears externally, and with incident management when planned work surfaces unexpected issues.
Create a New Maintenance Window
Creating a maintenance window allows teams to plan work in advance and clearly communicate expected impact.
What you can do
- Define title, severity, priority, and status
- Set start and end time for the maintenance
- Link affected services or catalog entities
- Assign ownership for coordination and execution
- Schedule maintenance with visibility across teams
Add Maintenance Status Updates
Status updates help communicate progress and keep stakeholders informed throughout the maintenance lifecycle.
What you can do
- Share real-time updates during maintenance
- Adjust maintenance status as work progresses
- Notify subscribers for important updates
- Maintain a clear communication timeline
Enable subscriber notifications for key updates to ensure users are aware of maintenance progress and impact.
Update and Track Maintenance Activity
Tracking activity provides a structured view of how maintenance evolves and ensures transparency.
What you can do
- Monitor maintenance progress through updates
- Track changes in a structured activity timeline
- Review historical updates and communication
- Maintain records for audits and operational clarity
Publish maintenance to status pages
Maintenance events can be published to status boards to communicate planned work clearly to users and teams.
View how maintenance appears on status pages
This helps you:
- Show which services are affected
- Control where maintenance is visible
- Provide accurate timelines and updates
Best practices
- Schedule maintenance with clear start and end times
- Link maintenance to the correct service catalog entities
- Communicate updates proactively
- Notify subscribers for impactful changes
- Review activity timelines after completion