Slack Agents
Slack Agents bring Exemplar capabilities directly into Slack, allowing teams to perform operational tasks, retrieve platform information, and manage resources without leaving their collaboration workspace.
Using natural language interactions, teams can work with monitoring, incident management, maintenance workflows, service catalog entities, and other operational resources directly from Slack.
As new capabilities are introduced, Slack Agents continue to expand the range of workflows that can be performed from within Slack.
Topics
What you can do with Slack Agents
Depending on your permissions and configured integrations, Slack Agents can help you:
- Monitor Operations — Create, view, and manage monitoring resources directly from Slack.
- Incident Management — Create incidents, retrieve incident details, and review operational context.
- Maintenance Workflows — Create and manage maintenance windows while keeping teams informed.
- Service Catalog Access — Create, retrieve, and manage catalog entities, ownership, and operational metadata.
- Operational Insights — Quickly retrieve platform information without switching between tools.
- Team Collaboration — Keep operational conversations and actions within the same communication channel.
Benefits
Slack Agents help reduce context switching by allowing teams to:
- Access operational information faster
- Improve team collaboration
- Streamline common workflows
- Increase visibility into platform resources
- Perform operational tasks directly from Slack
- Keep audit-friendly operational workflows close to team communication
As additional workflows become available, this section will continue to expand with new Slack Agent capabilities.