Create and Manage Catalog Entities via Slack

How To: Create and Manage Catalog Entities via Slack

Create and Manage Catalog Entities via SlackSlack walkthrough showing how to create catalog entities, retrieve catalog information, and manage service ownership using Exemplar Slack Agents.

Slack Agents enable teams to interact with the Exemplar Service Catalog directly from Slack using natural language requests.

Instead of navigating through the console, teams can retrieve catalog information, create new catalog entities, review ownership details, and explore service metadata from within their existing Slack conversations.

This helps maintain service visibility and ownership awareness while keeping operational workflows within the same collaboration environment.

Retrieve catalog entities

Slack Agents can retrieve catalog entities and display key service information directly within Slack.

Typical catalog information includes:

Entity name
Entity type
Operational status
Ownership details
Team associations
Service metadata

Users can expand results using Show more to review additional catalog entities and service information.

Create a catalog entity

Slack Agents can guide users through the catalog creation process by collecting the required information before registering a new entity.

Typical catalog attributes include:

Entity name
Entity type
Ownership information
Team assignment
Service metadata
Operational details

Before creating the entity, the agent generates a catalog configuration summary for review and confirmation.

Slack Agents validate catalog entity attributes before creation to help ensure entities are registered with complete and supported information.

Review ownership and metadata

Once a catalog entity has been created, Slack Agents can retrieve detailed information about the entity.

This may include:

Ownership details
Assigned teams
Operational status
Service metadata
Catalog relationships

This helps teams quickly understand who owns a service and where operational responsibility resides.

Operational benefits

Using Slack Agents for catalog management helps teams:

Reduce context switching between tools
Improve visibility into service ownership
Access catalog information faster
Streamline catalog onboarding workflows
Improve operational collaboration
Keep service inventory information easily accessible

Best practices

Use clear and descriptive entity names
Assign ownership during entity creation
Keep catalog metadata accurate and up to date
Review entity details before confirmation
Regularly audit catalog entities for accuracy